We are investigating reports of loss of service to customers in Falkner Place Liverpool. Updates to follow
Services have been restored and services are no longer considered at risk. Engineers have confirmed a fibre break which does indeed at this time appear linked to the previous work carried out by a contractor in the vicinity of the break. We will now work to contact the contractor in question and will arrange a fix plan in due course. Customers will be notified if any of this work requires Maintenance. We apologise profusely for any inconvenience caused. Incident Closed
Services have been restored to all impacted customers via an alternative method. Services are considered at risk at this time whilst we monitor service restoration
Our engineers have still been unable to locate the location of the damaged cabling. Engineers are now instead working to establish an alternative route to restore services to customers. Once connectivity is reestablished they will then continue working to establish the extent of the damage and begin a fix plan
More engineers are on route. Contractors are no longer in the area so more resources required to speed up the process of identifying the damaged cabling.
Engineers already on site will continue to progress as quick as they can.
Our engineers have arrived on-site and are currently scanning the area to locate the fibre damage.
This is an essential step in identifying the exact cause so that repairs can proceed as swiftly as possible.
We appreciate your patience as we work to resolve this issue. Further updates will be provided as more information becomes available.
First engineering team expected to arrive at 23:22.
There are permitted works for a contractor in the area working in telecoms infrastructure. Plan is to locate these works and check if they have damaged cabling.
Investigations have identified a fibre break as the potential cause of the service disruption.
Engineers have been dispatched to the area and are expected to arrive in approximately 1 hour and 15 minutes.
Further updates will be provided as more information becomes available.
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We are investigating reports of connectivity issues across areas of Barton Upon Humber and Barrow Upon Humber. Updates to follow
Incident Closed
Monitoring shows services have now been restored for all customers in the affected areas. We are continuing to monitor services very closely at this time. We would like to take this opportunity to apologise for any inconvenience caused during this incident and also thank our customers for their patience throughout. We are continuing to work on a Reason for Outage and plans will then be put in place to carry out any required maintenance as a result of today's incident. Please contact our support team if you are still without service. We are available until 10 pm this evening via 0333 102 0000 or via Live chat on our website
We are now watching service restoration across the area with the resolution of Performance issues being combined with this. Updates to follow
We are aware of around 200 customers in Barton Upon Humber currently without service entirely. We are working to restore services to these customers as soon as possible
This incident remains open and we are working as quickly as possible to restore normal services to all customers. Updates to follow
Whilst investigating a reason for the outage we are seeing Performance issues across some areas of the Network in this area. We are aware of these issues and actively working to resolve them.
Services have been restored across all remaining areas. If you are still without service please contact our support team for assistance. If you have factory reset your equipment then please also contact our support team who can assist you in remote reconfiguration. We are currently working to establish a reason for the drops in connectivity and will then implement any actions required to mitigate any further occurrences. Services remain at risk until a reason for outage is established
We are watching service restoration across a large proportion of the affected areas. Updates to follow
We have dispatched engineers to one of our primary cabinets who are going to make changes to equipment believed to be causing issues. Updates to follow
Our Network Operations team are still working to locate the route cause of issues. We will provide further updates as and when we have them
No incidents reported