Engineers will be completing essential Maintenance on our Network
Maintenance Reference: ITYNERAFU001
Date - 22/01/2025 00:00 - 06:00
Classification - Affected
Expected Downtime: 30 Minutes
Classification meanings:
Affected
This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.
Degraded
This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.
At Risk
This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.
Description Of Works:
Works are required to complete vital changes to Core Network Equipment in our primary data centre Telehouse North. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.
Customers are advised not to reset their equipment during the window and to leave all equipment powered on. Services should be restored following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.
All impacted customers have been contacted via email.
We are investigating reports of connectivity issues across areas of Barton Upon Humber and Barrow Upon Humber. Updates to follow
Incident Closed
Monitoring shows services have now been restored for all customers in the affected areas. We are continuing to monitor services very closely at this time. We would like to take this opportunity to apologise for any inconvenience caused during this incident and also thank our customers for their patience throughout. We are continuing to work on a Reason for Outage and plans will then be put in place to carry out any required maintenance as a result of today's incident. Please contact our support team if you are still without service. We are available until 10 pm this evening via 0333 102 0000 or via Live chat on our website
We are now watching service restoration across the area with the resolution of Performance issues being combined with this. Updates to follow
We are aware of around 200 customers in Barton Upon Humber currently without service entirely. We are working to restore services to these customers as soon as possible
This incident remains open and we are working as quickly as possible to restore normal services to all customers. Updates to follow
Whilst investigating a reason for the outage we are seeing Performance issues across some areas of the Network in this area. We are aware of these issues and actively working to resolve them.
Services have been restored across all remaining areas. If you are still without service please contact our support team for assistance. If you have factory reset your equipment then please also contact our support team who can assist you in remote reconfiguration. We are currently working to establish a reason for the drops in connectivity and will then implement any actions required to mitigate any further occurrences. Services remain at risk until a reason for outage is established
We are watching service restoration across a large proportion of the affected areas. Updates to follow
We have dispatched engineers to one of our primary cabinets who are going to make changes to equipment believed to be causing issues. Updates to follow
Our Network Operations team are still working to locate the route cause of issues. We will provide further updates as and when we have them
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported