All systems are operational

Stickied Incidents

2nd December 2025

Core Network Upgrades Maintenance Window - 2309012

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309012

Date - 02/12/2025 23:00 - 03/12/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

24th September 2024

No incidents reported

23rd September 2024

No incidents reported

22nd September 2024

No incidents reported

21st September 2024

Liverpool Princeton Place Brunswick Park

Services are currently impacted at this site by what we believe to be a core router power failure. Engineers are on route to site to investigate

  • Issue marked as resolved after satisfactory period of monitoring

  • Services should now be restored. Please do not press the reset button on your equipment at any time. If your services are still impacted please switch the mains power off to your router. Wait no less than 10 seconds then restore the mains power. If your services do not restore after 3/4 minutes then please contact our customer service team for further help and support.

  • Engineers are just arranging access with building management

  • Engineers Expected to be onsite by 9am. Next update will be provided shortly after their arrival.

  • 20th September 2024

    No incidents reported

    19th September 2024

    No incidents reported

    18th September 2024

    No incidents reported