Some systems are experiencing issues

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

9th May 2025

Manchester Local Crescent Block A

We are aware of an outage affecting parts of Block A; Our team is investigating with building management.

Past Incidents

4th September 2024

No incidents reported

3rd September 2024

No incidents reported

2nd September 2024

OFNL FTTP OFNL Outage

OFNL Service Outage; 318282: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(02 Sep 2024 10:20hrs)

Status: Currently open. Location: Network Wide.

We are currently experiencing a network incident affecting our entire network. Engineers are currently investigating the issue and will provide an update as soon as possible.Please do not reset your equipment.We apologise for any inconvenience this may cause.

  • OFNL are now reporting this incident as resolved. We will monitor services over the next few hours.

  • 1st September 2024

    No incidents reported

    31st August 2024

    No incidents reported

    30th August 2024

    No incidents reported

    29th August 2024

    No incidents reported