Engineers will be completing essential Maintenance on our Network
Maintenance Reference: ITYNERAFU001
Date - 22/01/2025 00:00 - 06:00
Classification - Affected
Expected Downtime: 30 Minutes
Classification meanings:
Affected
This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.
Degraded
This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.
At Risk
This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.
Description Of Works:
Works are required to complete vital changes to Core Network Equipment in our primary data centre Telehouse North. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.
Customers are advised not to reset their equipment during the window and to leave all equipment powered on. Services should be restored following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.
All impacted customers have been contacted via email.
No incidents reported
No incidents reported
No incidents reported
We are currently receiving reports of connection issues across several areas of our network. This is currently being investigated by our Network Team.
Incident Closed. Engineers attended Telehouse North overnight and the faulty equipment was replaced. The new equipment was phased back into the Network and following a period of monitoring we are happy that services are no longer considered at risk
Services have restored to all affected areas. Our Network Operations team will now begin work on the isolated equipment responsible for the issues with updates to follow regarding our fix plan. Services are considered at risk with possibility for performance issues. Anyone still entirely without service is advised to contact our Customer Support Team on 0333 102 0000.
Important Notice for Customers with Landline Services:
If you are without either inbound, outbound or both calls then please power off all internetty equipment at the wall for 30 seconds and power it back on again. If you still experience issues after doing this please contact support for further assistance
Important Notice for Customers who may have pressed the reset button on their equipment:
Please contact support advising of this and they can assist you in service restoration via remote reconfiguration
Services to DN36 Postcode areas are restoring. Updates to follow
Services have been restored across the majority of our Network with engineers still working to restore services to DN36 Postcode areas. Updates to follow
We are currently watching service restoration across a large number of sites. We are still aware of issues in DN36 Postcode areas and are working to restore this as quickly as possible
We have isolated the piece of equipment that is causing issues and are currently working to restore all services via alternative routes. Updates to follow
Our Network Operations team are investigating a Core router in Telehouse North and currently working to identify the route cause of performance issues
No incidents reported
We are currently investigating reports of loss of service in the Princeton Place building. We are currently working with building management to diagnose and resolve the issue. Further updates expected shortly.
No incidents reported