Past Incidents

All services have been restored and services are no longer considered at risk. The small electrical fire has been traced to a PSU for the secondary piece of core equipment. We have swapped this out and the core equipment is operating normally so there is no requirement for its replacement. If you are still experiencing issues please contact our support team on 0333 102 0000. If you have internet service but not landline service then please power off all internetty equipment for 2 minutes and then power it back on again and telephone services should be restored. If they do not please do get in touch. We apologise profusely for any inconvenience caused by the outage.

Service has been restored and sessions with routers reestablished. We are currently monitoring service restoration very closely whilst investigations at the cabinet into the cause of the issue continue

Upon investigation, it seems there has been a small electrical fire in the cabinet, whilst one piece of core equipment remained online, a second piece of core equipment was offline upon arrival. Mains power has been isolated whilst we investigate the damage and make it safe. Once it is safe to do so we will be looking at this piece of equipment and devising a fix plan should this need to be replaced.

Our engineer has arrived at the cabinet and has began investigations

Engineers are en route to our Street Cabinet in New Holland to investigate the route cause of this issue ETA 10 Minutes. Updates to follow

Power has been restored and services are now operational.

The issue has been escalated internally within building management team.