All systems are operational

Stickied Incidents

22nd January 2025

Core Network Maintenance Window - ITYNERAFU001

Engineers will be completing essential Maintenance on our Network

Maintenance Reference: ITYNERAFU001

Date - 22/01/2025 00:00 - 06:00

Classification - Affected

Expected Downtime: 30 Minutes

Classification meanings:

Affected

This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.

Degraded

This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.

At Risk

This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.

Description Of Works:

Works are required to complete vital changes to Core Network Equipment in our primary data centre Telehouse North. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.

Customers are advised not to reset their equipment during the window and to leave all equipment powered on. Services should be restored following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

All impacted customers have been contacted via email.

Past Incidents

22nd June 2024

Queensland Place and Parliament Place - Liverpool

We are aware of loss of service in both Queensland Place and Parliament Place in Liverpool. Following a power outage earlier on, our cabinet lost power. Unfortunately, although power restored to other areas of the complex, our cabinet is still without power. We are working with building management on site to restore power as soon as possible and therefore restore internet services

  • Power has been restored and services are now operational.

  • The issue has been escalated internally within building management team.

  • 21st June 2024

    No incidents reported

    20th June 2024

    North Lincolnshire Barton Upon Humber - Power Loss

    We have been alerted to loss of power in Barton Upon Humber.

  • Mains Power has been restored; We are maintaining at risk until confirmation of power stabilisation.

    We have also identified a damaged secondary power supply within the cabinet; Replacement parts are en-route. We will announce an emergency maintenance window to replace the damaged power supply unit.

  • Northern Power Grid Update : When will my power be back on?

    We estimate your power will be back on by 20-Jun 02:15 We’re working as quickly as possible to get the power back on, and some customers may be back on sooner. Please bear with us if the timeframe does extend, as this means there’s more for us to do to fix the problem.

  • Services remain at risk while services are maintained via alternative power source.

  • 19th June 2024

    No incidents reported

    18th June 2024

    No incidents reported

    17th June 2024

    No incidents reported

    16th June 2024

    No incidents reported