All systems are operational

Past Incidents

14th March 2024

No incidents reported

13th March 2024

Liverpool Liverpool - Queensland Place & Parliament Place

We are currently receiving reports of connection issues within both Queensland Place & Parliament Place. We have detected issues with the power levels on the equipment that services these building. Building management are on their way to site to check the power supply and we expect an update in 20 minutes.

  • Services should be restored.

  • Our on-site engineers are now starting to restore services; Servies are expected to be fully restored by 21.30

  • Engineers are currently working to deliver a temporary restoration to services on-site; We are expecting an update within the next 1 hour to confirm estimated restoration times;

  • Fibre fault resolution has been estimated as no less than 24-48 hours. This is deemed as outside of any reasonable SLA so our engineers have been dispatched to the area to provide an alternative solution to restore connectivity this evening. The estimated engineer's arrival time is 40 minutes from now. Next update is expected in 2 hours.

  • The fault has been raised with Openreach and acknowledged. We are awaiting further information as to how the fault will be further investigated. An update is anticipated within 2 hours.

  • Building management have attended and confirmed that there are no visible issues with the power supply to the equipment. Now this has been verified, we will raise a fault with the Third Party Provider, Openreach. Next update expected in 30 minutes time.

    • 12th March 2024

    No incidents reported

    11th March 2024

    London - Telehouse North ITY2309007 - THN Core Router Upgrades Maintenance Window

    Our Networks Operations team will complete essential emergency maintenance works between 2:00 am and 6:00 am on Monday 11th March 2024.

    Works are required to swap out Core Network Equipment in our primary data centre Telehouse North. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.

    Impacted Customers have been emailed

  • Our upgrade works have been completed successfully; If you are having service issues then please contact our support team using the contact-us page on our website.

  • Our engineers have replaced the new core router; Most customers' services should have been restored. Services are still At-Risk while configurations are still being updated;

  • Works commencing at 2.08am; Updates to follow shortly.

  • Preparations are complete and maintenance is set to begin on time in the early hours of the morning

    • 10th March 2024

    No incidents reported

    9th March 2024

    No incidents reported

    8th March 2024

    No incidents reported