This incident remains open and we are working as quickly as possible to restore normal services to all customers. Updates to follow

Whilst investigating a reason for the outage we are seeing Performance issues across some areas of the Network in this area. We are aware of these issues and actively working to resolve them.

Services have been restored across all remaining areas. If you are still without service please contact our support team for assistance. If you have factory reset your equipment then please also contact our support team who can assist you in remote reconfiguration. We are currently working to establish a reason for the drops in connectivity and will then implement any actions required to mitigate any further occurrences. Services remain at risk until a reason for outage is established

We are watching service restoration across a large proportion of the affected areas. Updates to follow

We have dispatched engineers to one of our primary cabinets who are going to make changes to equipment believed to be causing issues. Updates to follow

Our Network Operations team are still working to locate the route cause of issues. We will provide further updates as and when we have them