We are investigating reports of connectivity issues across areas of Barton Upon Humber and Barrow Upon Humber. Updates to follow
Monitoring shows services have now been restored for all customers in the affected areas. We are continuing to monitor services very closely at this time. We would like to take this opportunity to apologise for any inconvenience caused during this incident and also thank our customers for their patience throughout. We are continuing to work on a Reason for Outage and plans will then be put in place to carry out any required maintenance as a result of today's incident. Please contact our support team if you are still without service. We are available until 10 pm this evening via 0333 102 0000 or via Live chat on our website
We are now watching service restoration across the area with the resolution of Performance issues being combined with this. Updates to follow
We are aware of around 200 customers in Barton Upon Humber currently without service entirely. We are working to restore services to these customers as soon as possible
This incident remains open and we are working as quickly as possible to restore normal services to all customers. Updates to follow
Whilst investigating a reason for the outage we are seeing Performance issues across some areas of the Network in this area. We are aware of these issues and actively working to resolve them.
Services have been restored across all remaining areas. If you are still without service please contact our support team for assistance. If you have factory reset your equipment then please also contact our support team who can assist you in remote reconfiguration. We are currently working to establish a reason for the drops in connectivity and will then implement any actions required to mitigate any further occurrences. Services remain at risk until a reason for outage is established
We are watching service restoration across a large proportion of the affected areas. Updates to follow
We have dispatched engineers to one of our primary cabinets who are going to make changes to equipment believed to be causing issues. Updates to follow
Our Network Operations team are still working to locate the route cause of issues. We will provide further updates as and when we have them
No incidents reported
No incidents reported
Intermittent link Failure overnight. We have been working to move traffic via alternate routes to avoid this instability and despite best efforts we have been unable to make these transitions seamless. Services are currently routed via Wootton and are now showing as stable. We are leaving traffic via this route to ensure stability.
We have been notified that works have concluded and that the hardware has been replaced successfully
Emergency Maintenance Hardware Telehouse North Data Centre - Emergency ALERT.
Please view the details of this emergency maintenance window as this may impact speed performance and network access while networks converge. This is deeply regretful for the late notice of these works and the time remaining within what we deem to be peak time traffic. We have requested works are delayed until after 00:00:00 but our request has been rejected.
Details:
Following an extensive investigation by Telehouse North Edge0 there will be an emergency maintenance window this evening at 11pm so hardware can be replaced. The equipment is being prepared in advance but due to access constraints, this has to be completed at 11pm this evening. Service downtime and/or disruption experienced is expected to be less than 30 minutes for customers directly connected to this equipment. All other customers may experience a brief disruption as the network re-converges, although we will minimise this by routing traffic away from the device in advance.
We remain on backup and are also monitoring the Main link which appears to have stabilised. Once we are happy that this has remained stable for an extensive period traffic will be moved back to the Main link and normal operations restored.
No incidents reported
No incidents reported
No incidents reported
No incidents reported