Intermittent link Failure overnight. We have been working to move traffic via alternate routes to avoid this instability and despite best efforts we have been unable to make these transitions seamless. Services are currently routed via Wootton and are now showing as stable. We are leaving traffic via this route to ensure stability.
We have been notified that works have concluded and that the hardware has been replaced successfully
Emergency Maintenance Hardware Telehouse North Data Centre - Emergency ALERT.
Please view the details of this emergency maintenance window as this may impact speed performance and network access while networks converge. This is deeply regretful for the late notice of these works and the time remaining within what we deem to be peak time traffic. We have requested works are delayed until after 00:00:00 but our request has been rejected.
Details:
Following an extensive investigation by Telehouse North Edge0 there will be an emergency maintenance window this evening at 11pm so hardware can be replaced. The equipment is being prepared in advance but due to access constraints, this has to be completed at 11pm this evening. Service downtime and/or disruption experienced is expected to be less than 30 minutes for customers directly connected to this equipment. All other customers may experience a brief disruption as the network re-converges, although we will minimise this by routing traffic away from the device in advance.
We remain on backup and are also monitoring the Main link which appears to have stabilised. Once we are happy that this has remained stable for an extensive period traffic will be moved back to the Main link and normal operations restored.
