We have been notified by monitoring of connection issues with certain services.
Our support Networks are impacted at present.
This incident is now marked as resolved. Anyone still experiencing connection issues is advised to contact our customer services team.
100% of the traffic is now working as expected. We continue to monitor this very closely.
95% of traffic is now reaching its destination. We continue to work to restore the remaining links.
We are moving affected traffic via an alternate transit route as quickly as possible. More sites will become reachable as traffic is moved but this is a manual process so does take time. Updates to follow
Access to certain sites continues to be sporadic. Updates to follow
Reminder: Our customer services team are doing all they can to keep customers informed and we understand frustrations at this time however we will not tolerate offensive language or abuse towards our team. Any further updates will be posted via this page
We have been notified that Issues have reoccurred elsewhere. We are now back to Performance issues network-wide at present.
We are now seeing normal traffic levels in areas other than Liverpool which remains an issue. We are currently investigating why this is the case
Customer services are now back in full operation. There will continue to be extended hold times whilst our team work through calls as quickly as possible.
Customers are advised NOT to Factory reset their routers. This will lead to longer periods of downtime. Please leave all equipment on at power for quicker restoration times.
A transit peer issue means that customers are unable to access certain parts of the internet. This internet issue is impacting our customer services team leading to long call hold times and slower responses to chats and emails. We are currently activating backup services to bring customer services back to full operation however this issue is expected to be resolved very quickly as this is impacting a large number of ISP's in Telehouse North
We have been informed of an issue with a major edge router in Telehouse North. This is impacting a wide range of services for a range of ISPs stationed within Telehouse North
