All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

22nd August 2023

No incidents reported

21st August 2023

North Lincolnshire North Lincolnshire

Service Outage - Engineers are on site investigating

  • Services are restoring. We await information from the provider as to reason for outage. Services still considered at risk while we await further information

  • Tests are still being conducted to find the source of the issue

  • Description of Fault:- Primary national circuit is offline. 3rd party provider has been informed. Awaiting call back from out of hours team once preliminary tests are completed

    • 20th August 2023

    No incidents reported

    19th August 2023

    No incidents reported

    18th August 2023

    No incidents reported

    17th August 2023

    No incidents reported

    16th August 2023

    No incidents reported