Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

3rd July 2023

No incidents reported

2nd July 2023

No incidents reported

1st July 2023

No incidents reported

30th June 2023

No incidents reported

29th June 2023

No incidents reported

28th June 2023

No incidents reported

27th June 2023

No incidents reported

26th June 2023

Liverpool

We are investigating an outage in the Liverpool area affecting a number of of our buildings. We have just made the network operations team aware who are actively investigating this. Updates to follow

Services are restored however are still considered at risk until 6:00AM

They are working to restore services as soon as possible but they have advised their service window will continue until 27/06/2023 6:00AM and they consider services to be at risk for this duration

We have been informed that there has been damage to a fibre splice made during a routine inspection by a third party at the Liverpool Royal Exchange which services many of our properties. The service should not have been affected by this inspection. We are awaiting further information