Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
Liverpool Monday 26th June 2023 20:29:00
We are investigating an outage in the Liverpool area affecting a number of of our buildings. We have just made the network operations team aware who are actively investigating this. Updates to follow
Services are restored however are still considered at risk until 6:00AM
They are working to restore services as soon as possible but they have advised their service window will continue until 27/06/2023 6:00AM and they consider services to be at risk for this duration
We have been informed that there has been damage to a fibre splice made during a routine inspection by a third party at the Liverpool Royal Exchange which services many of our properties. The service should not have been affected by this inspection. We are awaiting further information
