All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

2nd July 2023

No incidents reported

1st July 2023

No incidents reported

30th June 2023

No incidents reported

29th June 2023

No incidents reported

28th June 2023

No incidents reported

27th June 2023

No incidents reported

26th June 2023

Liverpool

We are investigating an outage in the Liverpool area affecting a number of of our buildings. We have just made the network operations team aware who are actively investigating this. Updates to follow

  • Services are restored however are still considered at risk until 6:00AM

  • They are working to restore services as soon as possible but they have advised their service window will continue until 27/06/2023 6:00AM and they consider services to be at risk for this duration

  • We have been informed that there has been damage to a fibre splice made during a routine inspection by a third party at the Liverpool Royal Exchange which services many of our properties. The service should not have been affected by this inspection. We are awaiting further information