All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

23rd April 2023

No incidents reported

22nd April 2023

No incidents reported

21st April 2023

No incidents reported

20th April 2023

No incidents reported

19th April 2023

Manchester

We are currently investigating an outage across the Manchester area. This appears to be a hardware failure at the local data centre. This is currently being investigated and a further update will be provided shortly

  • Issue resolved 19th April.

  • We are continuing to monitor services.

  • Equipment failure identified. Faulty PSU replaced. Services are restoring. Services considered very much at risk whilst we investigate further.

    • 18th April 2023

    Liverpool LIverpool - Baltic and Norfolk Street Areas

    Investigating reports of connected no internet error.

  • Openreach have now marked the Fibre fault as resolved. The issue was caused by a faulty cable inside the BT exchange. Our Network Team will monitor services as they restore.

  • We have received a further update from Openreach to advise that they are continuing to investigate the Fibre fault. A further update is expected at 12:30pm.

  • Openreach engineers are now on site at their exchange.

  • Openreach Engineers have been allocated. We are awaiting further updates by 11am

  • Openreach has confirmed the fault. We are now awaiting engineer allocation with an update at 10am.

  • Preliminary tests with on-site operative indicate Openreach Fibre fault. Fault being raised with Openreach.

    • 17th April 2023

    Manchester Manchester - Printing Press

    Residents in the Printing Press building are currently experiencing connectivity issues. This is being investigated by our Network Operations Team and a further update is expected shortly.

  • Service has now been restored. We will continue to monitor for a short time.

  • The Fibre provider has now dispatched an engineer to site. The next update is anticipated at 14:40.

  • We await the fibre provider update as a fibre fault has been detected. We expect an update within 60 minutes.