All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

16th April 2023

No incidents reported

15th April 2023

Liverpool Liverpool

A fiber break has been detected on the Jamaica Street area of Liverpool. We are working with our suppliers to restore services.

  • We have been monitoring services since 2pm restoration time and no further issues have been identified.

  • Our fibre provider has confirmed they have restored services to the broken fibre in the street. We will monitor services closely over the next few hours.

  • We are awaiting an update from the provider who has been chased. Next update due at 13.30

  • Our fibre provider is working to restore services. They require extra resources to access the fault location as it is believed to be in the carriageway. We are expecting the next update at 1pm.

  • Our suppliers engineers have arrived and are performing diagnostics at present. We are waiting confirmation of next steps.

  • Our engineers have arrived. We are awaiting our supplier to arrive on site due to traffic. We anticipate another update at approx 11.20

  • We have had confirmation of resource assignment and an engineer should arrive to the location at approx 10.45

  • We are awaiting an engineer allocation by Openreach We have been advised that we should have an update at 9.30am.

    • 14th April 2023

    No incidents reported

    13th April 2023

    No incidents reported

    12th April 2023

    No incidents reported

    11th April 2023

    No incidents reported

    10th April 2023

    No incidents reported