All systems are operational

Past Incidents

5th April 2023

No incidents reported

4th April 2023

Rural Outage

Due to a major national outage of Virgin media backhaul services connectivity is severely at risk. Physical broadband connection for many customers is still technically live, yet there will be issues with routing/peering/DNS (Domain Name Servers) disrupting the internet connectivity side wherever our network utilises Virgin connectivity.

  • Services seem to be stabling and restoring at present. We are still in communication with Virgin Media, however, very little information has been given about the root cause of the problem. We will provide more information when it becomes available.

  • Virgin Media has confirmed that the outage is related to Transmission Hardware, engineers are working to restore services as quickly as possible, and is being treated as a Major Service Outage. Multiple providers are reporting issues where out networks overlap. We are awaiting more information at present.

  • The national Virgin Media outage has re-occured again affecting multiple service providers. We are working with Virgin Media to gain an update on the re-occurance of the fault.

  • Services are restored, We are working with Virgin Media and requesting a Reason for Outage report from this morning. Their services were affected Nationally.

  • Services are now restoring across all sites. We are closely monitoring all services, as they are still vulnerable at this time.

  • Our Network Operations Team are working with Virgin Media to restore services as soon as possible.

    • 3rd April 2023

    Marshchapel / North Thoresby

    Power Outage in North Thoresby and Marshchapel. Our team is investigating out backup power.

  • Power was restored to site, extended outage as some of our backup batteries have been damaged during the outage. Our engineers have moved some equipment to a new location to work around the unstable power in North Thoresby.

    • 2nd April 2023

    No incidents reported

    1st April 2023

    No incidents reported

    31st March 2023

    Liverpool Liverpool Fibre Services

    We have been notified by one of our Fibre partners in Liverpool they are required to undertake emergency works due to damaged fibers within the Liverpool Area. During this window sites within Liverpool may experience an outage.

    Planned Start Date: 31/03/2023 Planned Start Time: 23:00 Planned End Date: 01/04/2023 Planned End Time: 06:00 Outage Start Date: 31/03/2023 Outage Start Time: 23:00 Outage End Date: 01/04/2023 Outage End Time: 06:00

    Details Provided: Please be advised of Emergency work required to resolve fault - INC0031962 BHMERN-N4GWSS Loss Of Association. The below services we provide you will be subject to disruption (affected or loss of diversity/at risk as detailed) during the maintenance activity window. Whilst a lengthy maintenance window is scheduled to cover all eventualities, it is not expected that the full window will be required and the engineer will endeavour to restore services as quickly as possible.

  • Services Restored

  • The following planned outage is confirmed and will start as highlighted below;

    Maintenance Ref - CHG0073476

    Planned start Planned end Outage Window 31/03/2023 23:00:00 BST 01/04/2023 06:00:00 BST

    • 30th March 2023

    No incidents reported