All systems are operational

Past Incidents

1st April 2023

No incidents reported

31st March 2023

Liverpool Liverpool Fibre Services

We have been notified by one of our Fibre partners in Liverpool they are required to undertake emergency works due to damaged fibers within the Liverpool Area. During this window sites within Liverpool may experience an outage.

Planned Start Date: 31/03/2023 Planned Start Time: 23:00 Planned End Date: 01/04/2023 Planned End Time: 06:00 Outage Start Date: 31/03/2023 Outage Start Time: 23:00 Outage End Date: 01/04/2023 Outage End Time: 06:00

Details Provided: Please be advised of Emergency work required to resolve fault - INC0031962 BHMERN-N4GWSS Loss Of Association. The below services we provide you will be subject to disruption (affected or loss of diversity/at risk as detailed) during the maintenance activity window. Whilst a lengthy maintenance window is scheduled to cover all eventualities, it is not expected that the full window will be required and the engineer will endeavour to restore services as quickly as possible.

  • Services Restored

  • The following planned outage is confirmed and will start as highlighted below;

    Maintenance Ref - CHG0073476

    Planned start Planned end Outage Window 31/03/2023 23:00:00 BST 01/04/2023 06:00:00 BST

    • 30th March 2023

    No incidents reported

    29th March 2023

    No incidents reported

    28th March 2023

    North Lincolnshire North Lincs - Barton

    We have started to receive notifications of slow speeds within the Barton area of North Lincs. Our engineering team is currently investigating it. We apologise for any inconvenience.

  • Our suppliers confirmed the link was restored at 11.18pm. I Apologise for the inconvenience.

  • Our supplier has dispatched engineers to the location of the issue. We are awaiting confirmation of repair times. Internet services are still working via alternative routes.

  • Our engineers are investigating multiple fiber breaks between North Lincolnshire and London. Traffic is flowing over backup links causing high congestion. The team is working with the supplier at present to restore full services as quickly as possible.

    • 27th March 2023

    No incidents reported

    26th March 2023

    No incidents reported