Past Incidents

21st January 2023

No incidents reported

20th January 2023

No incidents reported

19th January 2023

No incidents reported

18th January 2023

No incidents reported

17th January 2023

No incidents reported

16th January 2023

Marshchapel Street Cabinet Power Loss

Our cabinet in marsh chapel has lost power, and as a result, services are currently running off of battery backup. Services are considered at high risk at this time.

Latest from Northern Power Grid:

INCD-363077-A Premises Affected:790 Restoration Estimate: 7:00 PM - 16 Jan'23 Reason: The power cut affecting your cabinet has been caused by an unexpected problem with the cables or equipment that serve your area.

More updates to follow

Latest from Northern Power Grid: The unplanned power cut in your area has now been restored. Services were not impacted, please contact our customer service team if you are currently without service.

15th January 2023

Copperas House

We are aware of an issue affecting a subset of users within the Copperas House accommodation. We are working with our connectivity partners to increase the capacity provided to this location. However, for reasons beyond our control, this order has been delayed. We awaiting a new date from the supplier for the work to be completed.

We request that you refrain from running multiple speed tests at this location during this time as it places additional strain on the infrastructure, exacerbating the issue.

We have been offered an earlier date by our partners of Tuesday 24th of January and accepted. Works have now been rescheduled to this date. Customers affected will be contacted by email with more information on this shortly.

We have been notified of a new date from our partners of Wednesday 25th January. Emails are to be sent shortly to customers that are in the affected areas.