Past Incidents

We are aware of an issue affecting a subset of users within the Copperas House accommodation. We are working with our connectivity partners to increase the capacity provided to this location. However, for reasons beyond our control, this order has been delayed. We awaiting a new date from the supplier for the work to be completed.

We request that you refrain from running multiple speed tests at this location during this time as it places additional strain on the infrastructure, exacerbating the issue.

We are writing to notify you in advance that maintenance is scheduled to be completed on our national network. The works will unfortunately result in full loss of service. The works are scheduled to be completed overnight to minimise the amount of disruption to affected properties.

Works will be undertaken from 11:00pm on Monday 9th January 2023 until 6:00am on Tuesday 10th January 2023.

If access to the internet is critical between these times, we do hope that our prior notice will enable you to make alternative arrangements.

We do apologise for any inconvenience caused by the loss of service. Unfortunately, the works are not being completed by ourselves and are essential works required on the wider telecommunications network in your area.

If you have any queries or concerns please contact support on 0333 102 0000.