All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

22nd December 2022

No incidents reported

21st December 2022

North Lincs - Marshchapel Power Outage

We have received notification from our Marshchapel cabinet monitoring software that the equipment has lost power. The cabinet has automatically tripped over to Battery Backup and we have dispatched a team with the generator to take over. Services are considered at high risk.

  • Power Restored, please allow for potential downtime whilst the cabinet changes back to mains power. If you still have issues with your internet connection we advise powering off all of your equipment, waiting 30 seconds and powering it back on again. If you have any issues following the power cycling of the equipment please do not hesitate to contact our customer service team.

  • Latest from Northern Power Grid:

    INCD-357314-A Premises Affected:790 Restoration Estimate:3:00 PM - 21 Dec'22 Reason:The power cut affecting your cabinet has been caused by an unexpected problem with the cables or equipment that serve this area

    • 20th December 2022

    No incidents reported

    19th December 2022

    No incidents reported

    18th December 2022

    No incidents reported

    17th December 2022

    No incidents reported

    16th December 2022

    No incidents reported