All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

13th October 2022

No incidents reported

12th October 2022

Urbansleep Hardman House

We are aware of an issue relating to new connections not authorising correctly at Hardman House. Engineers are actively working on this with more updates to follow.

  • Engineers have now resolved issues and devices are back to authenticating correctly. If you are still having issues please contact Customer Service.

  • The nature of this issue means that devices cannot be authenticated to accounts to verify that they are allowed access. We would advise that anyone that still has functioning devices keep these devices connected to avoid losing authorisation. Any devices that are currently "Connected without internet" are unauthorised at this time. Network operations are actively working to resolve this as soon as possible.

    • 11th October 2022

    No incidents reported

    10th October 2022

    No incidents reported

    9th October 2022

    No incidents reported

    8th October 2022

    No incidents reported

    7th October 2022

    No incidents reported