All systems are operational

Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

2nd August 2022

Manchester Castle Irwell Power Loss

A loss of power to key telecommunications infrastructure in this area is causing a partial outage on the Castle Irwell site. We are unable to locate the cause of the power loss remotely, and battery backup is in place t take the load so engineers have been dispatched to the site to investigate. ETA on site 8.56am

  • Services have now been restored. We are now testing

  • Replacement equipment needs to be configured to be operational. Estimated time for work to complete 2.5 hours

  • Replacement equipment is being installed as we believe this has become faulty

  • Power is restored but some equipment is not responding how it should We are currently working to identify the cause of this

  • Engineers have arrived on site. We expect more information very shortly

    • 1st August 2022

    No incidents reported

    31st July 2022

    No incidents reported

    30th July 2022

    No incidents reported

    29th July 2022

    No incidents reported

    28th July 2022

    No incidents reported

    27th July 2022

    No incidents reported

    26th July 2022

    North Lincolnshire Barton/Barrow North LIncolnshire

    Users reporting connected no internet

  • Primary Circuit Restored

  • Services are now up and running for all users on a temporary circuit with performance issues expected. More updates on the main circuit to follow.

  • Work around implemented

  • Efforts are now beginning to start rerouting traffic to get users back online. This process will take some time and you will see some performance issues until our primary circuit is back up and running.

  • Issue identified between Barton and London circuit. Engineers are attempting to move traffic via an alternative route

  • Engineers are on-site and reveiwing