All systems are operational

Past Incidents

9th July 2022

No incidents reported

8th July 2022

No incidents reported

7th July 2022

No incidents reported

6th July 2022

No incidents reported

5th July 2022

No incidents reported

4th July 2022

Liverpool Liverpool City Centre

Incident Start Time: 04/07/2022 15:07:23 Indicator: ALARM Description: The Openreach network fibre is down. Status: Open Sub Status: New End: Other RCA Code: NET_FIBRE_FAIL SNEID: 21331534

  • All services are reinstated, anyone still off service is advised to contact our customer experience team. Service Is still considered at risk due to ongoing Openreach works.

  • Services appear to be restoring and circuits online, we are closely monitoring all connections at this time.

  • Openreach has found the cut fibre responsible for the outage and are repairing this now.

  • Openreach update - There looks to be an issue affecting multiple circuits in the area. Further updates will follow as and when they are known.

  • Our engineers are on site and have completed testing on our equipment with no fault found. Openreach has dispatched engineers with a current ETA of 7pm

  • We are waiting for an ETA from Openreach to attend site to inspect and repair the fault. We have despatched our engineers to site also.

  • We have been notified of an Openreach fibre failure. We are currently investigating with Openreach the nature of this failure and requesting ETA on repair

    • 3rd July 2022

    North Lincolnshire Ulceby and Wootton, Services at Risk.

    There has been loss of mains power in Ulceby and Wootton North Lincolnshire. Services are now being maintained by alternative sources and are now considered at risk. Mains power is not expected to be restored until 20.15

    UPDATE Power restored Services maintained throughout