All systems are operational

Past Incidents

15th December 2020

Manchester The Press

Our monitoring systems have identified an issue with the connectivity at The Press. This relates to the power on-site. We have contacted building management to restore the power to the communications room.

  • We have contacted building management requesting and update on the power restoration. We are waiting for the building manager to access and restore the power.

    • 14th December 2020

    No incidents reported

    13th December 2020

    No incidents reported

    12th December 2020

    No incidents reported

    11th December 2020

    No incidents reported

    10th December 2020

    Scheduled Works: Cloud Computing Network

    Our cloud computing provider will be carrying out scheduled hardware replacements relating to the outage on the 7th of December.

    During this time our website and contact centre will be unavailable. We will still be available via Facebook or Whatsapp during this time.

    Works commencing: 7:30pm

  • During the outage window services that were un-related appears to encounter some issues. Our team are investigating the root cause of this and will post a reason for outage and action plan within the next 3 days.

  • Our cloud provider has now restored access to services which should prevent any further outages moving forward.

    • 9th December 2020

    No incidents reported

    8th December 2020

    Upstream Cloud Computing

    Our cloud computing provider is currently experiencing issues across multiple availability zones. We are working with them to restore services as quickly as possible.

    We advise that you do NOT reboot your router at this time.

  • Our cloud provider has restored services in our secondary availability zone. Services have now restored and should be working again. They will continue to work on our Primary availability zone.

    We apologises for the inconvenience. We will continue to keep this case open until all services are restored.