Past Incidents

10th December 2020

Scheduled Works: Cloud Computing Network

Our cloud computing provider will be carrying out scheduled hardware replacements relating to the outage on the 7th of December.

During this time our website and contact centre will be unavailable. We will still be available via Facebook or Whatsapp during this time.

Works commencing: 7:30pm

During the outage window services that were un-related appears to encounter some issues. Our team are investigating the root cause of this and will post a reason for outage and action plan within the next 3 days.

Our cloud provider has now restored access to services which should prevent any further outages moving forward.

9th December 2020

No incidents reported

8th December 2020

Upstream Cloud Computing

Our cloud computing provider is currently experiencing issues across multiple availability zones. We are working with them to restore services as quickly as possible.

We advise that you do NOT reboot your router at this time.

Our cloud provider has restored services in our secondary availability zone. Services have now restored and should be working again. They will continue to work on our Primary availability zone.

We apologises for the inconvenience. We will continue to keep this case open until all services are restored.

7th December 2020

No incidents reported

6th December 2020

Liverpool Princeton Place

Our network monitoring system has picked up a power issue with Princeton Place in Liverpool. We have been in touch with building management to restore power as soon as possible.

5th December 2020

No incidents reported

4th December 2020

No incidents reported