We are aware of an outage affecting internet services at Brunswick this morning.
Our network team has been carrying out remote diagnostics and recovery work, and engineers have also been dispatched to site. Unfortunately, access to the relevant plant/network area has been delayed while we work with the site team to gain entry.
Please leave your InternetTY equipment powered on and connected, and do not factory reset or disconnect any cabling unless instructed by our support team.
Incident Closed. Engineers attended and replaced the Core Router in the building to prevent future occurrences of today's outage. All Services are online and stable.
If you are still experiencing a loss of service, please contact our support team as soon as possible using one of the following methods: Telephone: 0333 102 0000 Live Chat: InternetTY.uk Email: team@internetty.uk If you pressed and held the reset button on your router or any other InternetTY-supplied equipment during the outage, please make this known to the support agent handling your enquiry, as the equipment may require reconfiguration before service can be restored. We apologise for the disruption caused and thank you for your patience and understanding.
We are aware that services in some areas of the site are degraded or are seeing brief drops at this time. Engineers are on-site and conducting final remedial works to prevent future occurrences of today's outage. Update to follow
All services have now been restored.
We are continuing to work on the connection and therefore consider services to be at risk while this work is completed.
If you remain without service, please contact our Support Team on 0333 102 0000 so we can investigate your connection individually.
Thank you for your patience while we continue to work on site.
Our remote engineers have now also been able to restore service to all remaining areas. We are currently reviewing the reason for outage and will provide an update in due course. At this time field engineers remain en route to carry out on site checks
Our remote engineers have successfully restored services to Apartments 163 and above.
If your apartment is 163 or above and you are still without service, please contact our Support Team on 0333 102 0000 so we can investigate your connection individually.
Engineers are currently travelling to site and will be working to restore services to Apartments 1–162 as soon as they arrive.
We will continue to provide updates as work progresses.
Engineers have been dispatched and access to equipment on site organised. Engineers' arrival is expected within 2 hours. Next update to follow shortly afterwards
