Past Incidents

Mains services restored; No impact observed;

Beginning overnight, our authentication systems experienced intermittent failures, causing some users to be unable to log in or authenticate to services. At 08:00 the incident escalated significantly when the primary node in our authentication cluster failed, removing the redundancy that had been masking the intermittent faults and resulting in a broader loss of authentication availability.

During the affected period, users may have experienced failed or delayed logins, session authentication errors, and intermittent access issues across dependent services. The impact was intermittent in the earlier phase and became more pronounced following the primary node failure at 08:00.

Our engineering team responded to recover the authentication cluster and restore normal operation. Services began to return from 09:15, and authentication availability was progressively restored as the cluster stabilised. The cluster has since remained stable with no recurrence of the fault.

Our engineers are now conducting a full root cause investigation to determine the underlying trigger of both the intermittent failures and the primary node assertion. Once identified, we will implement corrective and preventative measures to improve the resilience of the authentication stack and reduce the likelihood of a similar incident in future.

We apologise for any disruption this may have caused and thank you for your patience.

If your services have not been restored, we would kindly request that you restart your router. If this does not restore your service, please contact our customer care team. https://www.internetty.uk/contact-us

Works have seemingly been completed by OFNL. We saw our interconnections drop at approximately 02:16 and restoration at approximately 02:41. Following monitoring since our interconnections came back online, we are happy to report that traffic is back to expected levels for the time of day. Our Network Operations team will be on hand for the remainder of the allocated window, however we do not expect any further interruption to services. Anyone still without service is advised to turn off all equipment within the property for a minimum of 2 minutes and then turn it back on again, and service should be restored. If you are still without service, then please contact our support team by emailing team@internetty.uk, or you can contact the team via Telephone on 0333 102 0000 and Live Chat at InternetTY.uk from 08:00 this morning. If you have held the reset button on your equipment, then please make the team aware so that they can best assist in manual reconfiguration.

We would like to take this opportunity to thank our customers for their patience and understanding whilst OFNL conducted these works. This incident will now be closed but will be reopened in the event of any further service interruptions

All services have been restored, and customer sessions are back to expected levels. We are monitoring connections very closely

Our OFNL Interconnections have just come back online. We are watching session restorations very closely. Updates to follow

Our OFNL interconnections have just gone offline. We are closely monitoring and will await service restoration. Updates to follow

OFNL's window has now commenced. We are actively monitoring our interconnections and will provide an update when we begin to see sessions begin to drop

Our Engineers are on hand and actively monitoring our interconnections with OFNL ahead of tonight's work. Updates to follow