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OFNL Network Wide Maintenance - OFNLITYNW005 Wednesday 1st July 2026 02:00:00

OFNL Description of Works:

On the 4th June 2026, OFNL upgraded their Core Routers to increase capacity for ISP connections at Telehouse West (THW) and swapped their Chassis there.  To complete this work, OFNL needs to initiate a final reboot of the equipment to bring it into service. OFNL expect this final reboot to take up to 45 minutes. 

Classification - Affected

Time:

Start Time: 01-07-2026 02:00:00 End Time: 01-07-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Works have seemingly been completed by OFNL. We saw our interconnections drop at approximately 02:16 and restoration at approximately 02:41. Following monitoring since our interconnections came back online, we are happy to report that traffic is back to expected levels for the time of day. Our Network Operations team will be on hand for the remainder of the allocated window, however we do not expect any further interruption to services. Anyone still without service is advised to turn off all equipment within the property for a minimum of 2 minutes and then turn it back on again, and service should be restored. If you are still without service, then please contact our support team by emailing team@internetty.uk, or you can contact the team via Telephone on 0333 102 0000 and Live Chat at InternetTY.uk from 08:00 this morning. If you have held the reset button on your equipment, then please make the team aware so that they can best assist in manual reconfiguration.

We would like to take this opportunity to thank our customers for their patience and understanding whilst OFNL conducted these works. This incident will now be closed but will be reopened in the event of any further service interruptions

Posted 2 weeks ago by Internetty Network Operations Team

All services have been restored, and customer sessions are back to expected levels. We are monitoring connections very closely

Posted 2 weeks ago by Internetty Network Operations Team

Our OFNL Interconnections have just come back online. We are watching session restorations very closely. Updates to follow

Posted 2 weeks ago by Internetty Network Operations Team

Our OFNL interconnections have just gone offline. We are closely monitoring and will await service restoration. Updates to follow

Posted 2 weeks ago by Internetty Network Operations Team

OFNL's window has now commenced. We are actively monitoring our interconnections and will provide an update when we begin to see sessions begin to drop

Posted 2 weeks ago by Internetty Network Operations Team

Our Engineers are on hand and actively monitoring our interconnections with OFNL ahead of tonight's work. Updates to follow

Posted 2 weeks ago by Internetty Network Operations Team