Past Incidents

Third-Party Incident Closed. Update:

"Hi,

Our engineering team have identified a temporary loss of connectivity to a core device within our network. Connectivity has been restored, and we can see that affected customer services have been restored. Our team are monitoring our core device closely and is currently working with our vendor to understand the root cause of the issue."

Following a period of monitoring, we will also be closing this incident; however, it will reopen should we see any further interruptions to our services. We will, of course, contact the provider in question and request a full Reason for Outage report and ensure that all necessary steps are taken to mitigate future occurrences. We would like to take this opportunity to thank our customers for their patience during this incident and apologise profusely for any inconvenience caused

All services have now been restored. We are awaiting an update from our backhaul provider on the implemented fix and the reason for the outage. Anyone still without service at this time is urged to contact our support team via telephone on 0333 102 0000, Live chat at InternetTY.uk or email team@internetty.uk. We apologise profusely for any inconvenience caused by this outage today. This incident will remain open to allow a period of monitoring whilst we await full incident closure and reason for outage from the third party.

We are watching a number of services restore

Update from the Backhaul Provider:

"We are aware of a network outage currently affecting multiple services. Our support team is actively investigating the issue, and an update will be shared as soon as possible.

Thank you for your patience.

We apologise for the inconvenience caused."

We will continue to push for updates and apologise for the impact that this is having on our customers. Updates to follow

We have identified that the fault is as a result of losing one of our major backhaul providers in the region. We have contacted them and raised a fault. Updates to follow