Third-Party Incident Closed. Update:
"Hi,
Our engineering team have identified a temporary loss of connectivity to a core device within our network. Connectivity has been restored, and we can see that affected customer services have been restored. Our team are monitoring our core device closely and is currently working with our vendor to understand the root cause of the issue."
Following a period of monitoring, we will also be closing this incident; however, it will reopen should we see any further interruptions to our services. We will, of course, contact the provider in question and request a full Reason for Outage report and ensure that all necessary steps are taken to mitigate future occurrences. We would like to take this opportunity to thank our customers for their patience during this incident and apologise profusely for any inconvenience caused
