Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

5th March 2026

No incidents reported

4th March 2026

No incidents reported

3rd March 2026

No incidents reported

2nd March 2026

No incidents reported

1st March 2026

No incidents reported

28th February 2026

No incidents reported

27th February 2026

No incidents reported

26th February 2026

Liverpool Queensland Place Accomodation Liverpool

We have been made aware that electrical works are currently taking place on site as part of safety certification testing.

As part of this process, power to certain areas of the building is being temporarily isolated and tested. When power is removed from core network equipment within the building, WiFi and internet services will be impacted until power is restored.

These interruptions are linked to the building’s electrical testing rather than a fault on the network itself.

We will continue to monitor the situation and services should resume automatically once power is fully reinstated. If you experience any ongoing issues after works are complete, please let us know.

Incident Closed. Following a substantial period of monitoring, we've not seen any further interruptions to our equipment's power supply following todays works.

OFNL FTTP OFNL Network Wide Maintenance

Per our notification email on the 19th Feb 2026; OFNL have planned outages this evening affecting all ISPs.

383561: MAINTENANCE AFFECTING SERVICES
Last updated:(25 Feb 2026 08:40hrs) Status: Currently open. Location: All locations.. There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 26/02/2026.This is a core network upgrade and any service may see a short interruption to service.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Following a substantial period of monitoring this incident has been cleared. We have seen stable services since approximately 3am. We apologise for any inconvenience caused by these works

We’ve seen majority of services restore; if your service is now not working we suggest a power cycle of your equipment to restore service;

Do not press the reset button on your router as this will cause your modem to lose its configuration.

OFNL ports have now gone down;

We are tracking the restoration information via the OFNL website.

https://portal.ofnl.co.uk/incidents/view