Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.
Maintenance Reference: 2309014
Date - 24/08/2026 23:00 - 25/08/2026 06:00
All impacted customers have been contacted via email and provided with a description of the works.
We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.
We are investigating reports of a loss of service to areas of the North West. Updates to follow
Incident Closed. Following a substantial period of monitoring, we are happy that services are stable. We apologise profusely for any inconvenience caused by the brief outages experienced
Backhaul Provider Update:
The emergency change has been completed, and post-maintenance checks are ongoing.
Update to follow
All services have been restored. Services dropped at 2026-02-06 00:35:04 and were restored as of 2026-02-06 00:45:13. We are now awaiting an update from the Backhaul provider to confirm incident resolution before this incident is consequently closed. Updates to follow
The planned emergency change has begun, and services are affected. Update to follow
All services have been restored. Today's brief outages have been linked to our backhaul provider for a number of sites across the North West, who have declared a major Core Network Incident resulting in outages to our services in some areas between 2026-02-05 14:35:05 and 2026-02-05 14:40:12 and again between 2026-02-05 18:15:05 and 2026-02-05 18:25:05 . The provider has issued the following update:
Following the incidents today and from advice from our vendor, we are planning to make an emergency change this evening. The window will be 12 am-4 am, total downtime is expected to be under 30 minutes - we will confirm before the work starts and after it has been completed.
This will interrupt our services and we will provide further updates from the supplier as and when we have them. At this time all services are fully operational.
Services are being restored. We are watching service restoration closely. Update to follow
Our monitoring indicates that services have dropped again. We are actively investigating this outage. Updates to follow
All services have been restored and are operating normally. We apologise profusely for this brief outage. We are investigating the root cause and will continue to monitor services closely.
Services are being restored. We are watching service restoration closely. Update to follow
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Last night, a core piece of aggregation equipment experienced a fault. Our engineers investigated immediately and carried out an overnight firmware upgrade.
Unfortunately, the issue has re-appeared this morning.
We have now re-routed as many services as possible away from the affected equipment. Services should therefore be working, although some customers may experience slower speeds than usual during this period.
Engineers are currently on their way to the local exchange with replacement equipment, which will be installed to stabilise services while a full investigation continues.
We appreciate this is frustrating and apologise for the disruption. Further updates will be provided as soon as we have more information.
Engineers have completed monitoring and incident is now closed
New equipment has been installed and is now in service - engineers are closely monitoring
New equipment has been connected and is powering up - more updates to follow
Our engineers have arrived on-site; more updates to follow. Please do not reset your equipment.
The vehicle has left our Barton site and is on route to Wootton Exchange - Estimated time to arrive to site is 15 minutes
Replacement equipment has been configured and is being transferred onto a vehicle to be moved the to exchange