Last night, a core piece of aggregation equipment experienced a fault. Our engineers investigated immediately and carried out an overnight firmware upgrade.
Unfortunately, the issue has re-appeared this morning.
We have now re-routed as many services as possible away from the affected equipment. Services should therefore be working, although some customers may experience slower speeds than usual during this period.
Engineers are currently on their way to the local exchange with replacement equipment, which will be installed to stabilise services while a full investigation continues.
We appreciate this is frustrating and apologise for the disruption. Further updates will be provided as soon as we have more information.
Engineers have completed monitoring and incident is now closed
New equipment has been installed and is now in service - engineers are closely monitoring
New equipment has been connected and is powering up - more updates to follow
Our engineers have arrived on-site; more updates to follow. Please do not reset your equipment.
The vehicle has left our Barton site and is on route to Wootton Exchange - Estimated time to arrive to site is 15 minutes
Replacement equipment has been configured and is being transferred onto a vehicle to be moved the to exchange
