InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
Some systems are experiencing issues

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

27th September 2025

No incidents reported

26th September 2025

No incidents reported

25th September 2025

No incidents reported

24th September 2025

No incidents reported

23rd September 2025

North Lincolnshire Low Villages - North Lincolnshire

We have been made aware of a damaged fibre optic cable servicing South Ferriby, Horkstow, Saxby, Bonby and Worlaby. Emergency repair work is taking place between 12am and 8am 23/09 to prevent an uncontrolled outage.

  • Closed. The 3-minute impact on services was completed within the timeframe.

    • OFNL FTTP OFNL Network: PO15 SO30

    OFNL has made us aware of an outage within their network, affecting PO15 & SO30 customers.

    366038:INCIDENT AFFECTING INTERNET SERVICES
    Last updated:(23 Sep 2025 07:50hrs) Status: Currently open. Location: Southampton PO15 SO30. We have a network incident in Southampton affecting internet services. Our team are looking into this and will provide an update by 09:50.

    Please do not reset your equipment.

  • Update (23 Sep 2025 11:08hrs) This incident was closed on Tuesday, September 23rd, 2025 at 11:08hrs. Update (23 Sep 2025 11:08hrs) Work to restore service was completed at 10:47 on 23/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update (23 Sep 2025 10:16hrs) The third party that supports our network in this area is continuing to investigate the issue in their network.

    We are continuing to work with the third-party network provider.

    We will provide a further update as soon as possible.

  • Update (23 Sep 2025 08:18hrs) We now see that the problem is not on our network, but the network of a third party that supports ours.

    We are talking to the third party, and they are working on a fix.

    We will update you again by 10:20

    • 22nd September 2025

    No incidents reported

    21st September 2025

    No incidents reported