InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

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Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

25th September 2025

No incidents reported

24th September 2025

No incidents reported

23rd September 2025

North Lincolnshire Low Villages - North Lincolnshire

We have been made aware of a damaged fibre optic cable servicing South Ferriby, Horkstow, Saxby, Bonby and Worlaby. Emergency repair work is taking place between 12am and 8am 23/09 to prevent an uncontrolled outage.

  • Closed. The 3-minute impact on services was completed within the timeframe.

    • OFNL FTTP OFNL Network: PO15 SO30

    OFNL has made us aware of an outage within their network, affecting PO15 & SO30 customers.

    366038:INCIDENT AFFECTING INTERNET SERVICES
    Last updated:(23 Sep 2025 07:50hrs) Status: Currently open. Location: Southampton PO15 SO30. We have a network incident in Southampton affecting internet services. Our team are looking into this and will provide an update by 09:50.

    Please do not reset your equipment.

  • Update (23 Sep 2025 11:08hrs) This incident was closed on Tuesday, September 23rd, 2025 at 11:08hrs. Update (23 Sep 2025 11:08hrs) Work to restore service was completed at 10:47 on 23/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update (23 Sep 2025 10:16hrs) The third party that supports our network in this area is continuing to investigate the issue in their network.

    We are continuing to work with the third-party network provider.

    We will provide a further update as soon as possible.

  • Update (23 Sep 2025 08:18hrs) We now see that the problem is not on our network, but the network of a third party that supports ours.

    We are talking to the third party, and they are working on a fix.

    We will update you again by 10:20

    • 22nd September 2025

    No incidents reported

    21st September 2025

    No incidents reported

    20th September 2025

    No incidents reported

    19th September 2025

    No incidents reported