Past Incidents

All services have been restored. If you are still without service please contact our support team on 0333 102 0000 at your earliest convenience. Secondary crews have been stood down with the issue seemingly being linked to a tripped power supply, the initial attending crew has managed to restore power. We are unsure at this time of the reason for the power tripping however will continue to investigate and work to mitigate any further outage. A monitoring period will now begin whereby engineers will remain on site before we are happy with service stability at which point they too will be stood down. We apologise profusely for any inconvenience this outage has caused.

Services are restoring to the site. We are watching service restoration closely. Updates to follow

Engineers have arrived at the Telcoms cabinet and are investigating. Updates to follow

The first crew are now ETA 35 Minutes to the site. Updates to follow

We have dispatched an initial crew ETA of 80 mins to the site to investigate the reason for the outage. Should the issue be a loss of power, we also have a secondary crew ETA 130 mins which will be en route also incase backup power is required of which they will be able to provide this until mains can be restored.

It appears as though we have lost power to the telecoms cabinet that serves this site - Engineers have been dispatched to the site from varying locations to confirm this and investigate. The earliest ETA will be made available shortly

Openreach have identified a Fibre Joint that is damaged which is what is causing the outages; They are working to repair the services as quickly as they can.

In the process of repairing our Primary access, Openreach has damaged the fibre to the secondary line. We are working with them to restore services as quickly as possible.