InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

22nd September 2024

No incidents reported

21st September 2024

Liverpool Princeton Place Brunswick Park

Services are currently impacted at this site by what we believe to be a core router power failure. Engineers are on route to site to investigate

  • Issue marked as resolved after satisfactory period of monitoring

  • Services should now be restored. Please do not press the reset button on your equipment at any time. If your services are still impacted please switch the mains power off to your router. Wait no less than 10 seconds then restore the mains power. If your services do not restore after 3/4 minutes then please contact our customer service team for further help and support.

  • Engineers are just arranging access with building management

  • Engineers Expected to be onsite by 9am. Next update will be provided shortly after their arrival.

  • 20th September 2024

    No incidents reported

    19th September 2024

    No incidents reported

    18th September 2024

    No incidents reported

    17th September 2024

    No incidents reported

    16th September 2024

    No incidents reported