Our monitoring has indicated a full loss of service to South Ferriby , Horkstow, Saxby, Bonby and Worlaby. We are investigating the reason for this loss of service. Updates to follow
Update from Northern Power Grid Incident Ref: INCD-664327-A:
Updated Restoration estimated 20:45 - 21:45
We will continue to retain power to our cabinet for those customers unaffected by the power cut for the remainder of the power cut. Updates to follow
Power has been restored to the cabinet via our backup generator, meaning customers in areas that have Power but are serviced by the cabinet are now back on. We will retain power to our cabinet until the Mains supply restores
Northern Power Grid Incident Ref: INCD-664327-A:
LATEST UPDATE:
15:23 A power cut has been reported in your area.
15:30 Our team have identified what’s caused the power cut and are working to get your power back on.
Restoration estimated 16:30 - 17:30
Engineers have arrived at the cabinet and found that Mains power has been lost. A further engineer is en route ETA 5 minutes with a backup generator to bring services back online. We will then be able to restore services and run on generator until Mains power is restored. We expect service restoration in approx 10-15 minutes.
Engineers have been dispatched to the Cabinet to investigate the reason for the loss of service as well as validate power to the equipment. ETA 15 Minutes. Updates to follow
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Our Networks Operations team will complete essential emergency maintenance works between 12:30 am and 6:00 am on Monday 8th July 2024.
Our early monitoring has indicated an issue which requires us to swap out Core Network Equipment in our primary data centre Telehouse North.
This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.
During the window, you may lose access to services for a few minutes. Customers who have phone service are advised to turn the router off and back on at the wall after 6am.
All services are restored. If you are still experiencing an issue with your internet service please contact our support team. If you are a landline customer and experiencing issues with inbound or outbound calls then please power off your router for 30 seconds and power it back on again and your issue should resolve. Again, if this does not work please contact our support team
All required work has now been completed. Our team are now making final changes to the equipment and watching restoration of all services. Updates to follow
Service impacting works have now commenced. Updates to follow
Works have commenced, all Customer internet services remain unaffected at this time
Engineers have arrived at Telehouse North and are preparing for works to commence
No customer services are currently impacted.
No incidents reported
No incidents reported