InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

10th July 2024

No incidents reported

9th July 2024

No incidents reported

8th July 2024

No incidents reported

7th July 2024

ITY2309008 - THN Core Router Replacement Maintenance

Our Networks Operations team will complete essential emergency maintenance works between 12:30 am and 6:00 am on Monday 8th July 2024.

Our early monitoring has indicated an issue which requires us to swap out Core Network Equipment in our primary data centre Telehouse North.

This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.

During the window, you may lose access to services for a few minutes. Customers who have phone service are advised to turn the router off and back on at the wall after 6am.

  • All services are restored. If you are still experiencing an issue with your internet service please contact our support team. If you are a landline customer and experiencing issues with inbound or outbound calls then please power off your router for 30 seconds and power it back on again and your issue should resolve. Again, if this does not work please contact our support team

  • All required work has now been completed. Our team are now making final changes to the equipment and watching restoration of all services. Updates to follow

  • Service impacting works have now commenced. Updates to follow

  • Works have commenced, all Customer internet services remain unaffected at this time

  • Engineers have arrived at Telehouse North and are preparing for works to commence

  • No customer services are currently impacted.

    • 6th July 2024

    No incidents reported

    5th July 2024

    No incidents reported

    4th July 2024

    No incidents reported