InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

10th January 2024

No incidents reported

9th January 2024

No incidents reported

8th January 2024

Liverpool

Our monitoring systems are reporting loss of service in areas of Liverpool

  • Services have been moved back to the main link with no further outages expected. We have received the following Reason for Outage from our supplier:

    "This outage was caused by an engineer working under some planned fibre works and disconnected the wrong fibre due to a records issue which will now be rectified. The engineer has now moved away from the ODF to which the fibre was disconnected. We will update you once the engineer has left site and all works are completed. We do not expect to see any further issues."

    We apologise profusely for their incompetence. We will follow this up with the supplier tomorrow.

  • All services are restored and going out via a backup route. We are still awaiting updates regarding the Main Link and the Reason for the outage from our supplier.

  • We are in the process of restoring services via an alternative backup route whilst we await updates from our supplier. This should see services restore however at much lower speeds than normal and with some performance issues. Updates to follow on restoration of the main link and the progress of traffic rerouting

  • Our Network Operations Team are currently working to restore services via an alternate route whilst we await an update from our supplier. We will have more updates on this as well as any updates we receive from our supplier as soon as possible

  • We have contacted our backhaul fibre supplier to our Liverpool Exchange and raised a fault and are awaiting an update from them. More updates to follow

    • 7th January 2024

    No incidents reported

    6th January 2024

    No incidents reported

    5th January 2024

    No incidents reported

    4th January 2024

    No incidents reported