InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

13th December 2023

No incidents reported

12th December 2023

Power Cuts - Liverpool

Due to loss of power at several sites in Liverpool in the L1, L3 and L7 area, some of our buildings are currently without internet service. Updates to follow

Statement from SP Energy Networks:

"There is a power cut affecting the L1, L3 and L7 postcode areas of Liverpool. We had no advance warning of this and first became aware of it at 3.24pm. Our engineers are enroute to find and fix the fault as quickly and as safely as possible. We expect your electricity supply to be restored by 5.30pm. If you require any further help or support, please call us on 1 0 5.The latest updates can be found on our website www.s p energynetworks.co.uk. We apologise for the inconvenience and thank you for your patience."

  • Services have now been restored across all sites. If you are still without service please power off your router at the power for 30 seconds and power it back on again if you have one or in communal premises disconnect and reconnect your devices. If you are still experiencing issues having followed the above steps then please contact our support team for further assistance.

  • Services are restoring. We will now enter a period of monitoring

  • Power Services have been restored to all buildings but remain at risk however some internet services are still impacted. We have contacted Building Maintenance of the affected buildings who are going to attend the site to check power to our individual cabinets

  • Updated Estimated restored time: 12/12/2023 19:00

  • SP Energy Reference Number: INCD-520600-r

    Estimated restored time: 12/12/2023 17:24

    • 11th December 2023

    No incidents reported

    10th December 2023

    Liverpool Maintenance Window 2309004 Follow Up Work 2 - MDU

    Planned Start Date: 10/12/2023 Planned Start Time: 20:00 Planned End Date: 11/12/2023 Planned End Time: 04:00

    These works are not classified as Affected and instead classified as At Risk.

    This means that service is not expected to be hard-down but services are at risk of being impacted due to the type of infrastructure being worked on.

    Affected Customers have been emailed

  • Maintenance Complete - Service not impacted

  • Maintenance Window started - Services now considered "At Risk"

    • 9th December 2023

    No incidents reported

    8th December 2023

    No incidents reported

    7th December 2023

    Liverpool Maintenance Window 2309004 Follow Up Work 1 - MDU

    Planned Start Date: 07/12/2023 Planned Start Time: 23:00 Planned End Date: 08/12/2023 Planned End Time: 06:00

    These works are not classified as Affected and instead classified as At Risk.

    This means that service is not expected to be hard-down but services are at risk of being impacted due to the type of infrastructure being worked on.

    Affected Customers have been emailed

  • Maintenance Complete - Service not impacted