All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

17th August 2023

No incidents reported

16th August 2023

No incidents reported

15th August 2023

No incidents reported

14th August 2023

No incidents reported

13th August 2023

No incidents reported

12th August 2023

No incidents reported

11th August 2023

Manchester Outage Manchester Burlington Square

Manchester Burlington Square is suffering a power issue to the communications equipment - we are investigating with the building management team

  • Faulty SFP optic identified and replaced. Services restoring

  • Our engineer is due to arrive within the next 10 minutes - Next update is expected at 18.30

  • We have dispatched our own engineers to the site. ETA 1.5 hours to assist in the fault diagnostics as previous fault code has now been varied by Openreach

  • Engineer allocated and investigating

  • Customer reference Burlington Square 1108 Care level Enhanced Care Fault description We have detected an issue with the power levels on the equipment for this service input to the Openreach equipment. Fault has been reported and await engineer allocation. Next update will be once an engineer has been allocated.