InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

16th August 2023

No incidents reported

15th August 2023

No incidents reported

14th August 2023

No incidents reported

13th August 2023

No incidents reported

12th August 2023

No incidents reported

11th August 2023

Manchester Outage Manchester Burlington Square

Manchester Burlington Square is suffering a power issue to the communications equipment - we are investigating with the building management team

  • Faulty SFP optic identified and replaced. Services restoring

  • Our engineer is due to arrive within the next 10 minutes - Next update is expected at 18.30

  • We have dispatched our own engineers to the site. ETA 1.5 hours to assist in the fault diagnostics as previous fault code has now been varied by Openreach

  • Engineer allocated and investigating

  • Customer reference Burlington Square 1108 Care level Enhanced Care Fault description We have detected an issue with the power levels on the equipment for this service input to the Openreach equipment. Fault has been reported and await engineer allocation. Next update will be once an engineer has been allocated.

    • 10th August 2023

    No incidents reported