InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

5th August 2023

No incidents reported

4th August 2023

No incidents reported

3rd August 2023

No incidents reported

2nd August 2023

No incidents reported

1st August 2023

No incidents reported

31st July 2023

Castle Irwell Maintenance Window ITY2309001

Service Critical Works - Full Loss of Service -Monday 31st July 10:00pm-Tuesday 1st August 8:00am - Closed

  • Maintenance Complete. Engineers have left the site, and anyone still having issues is urged to contact customer services at their earliest convenience.

  • All customers are now back online with just brief moments of downtime still occurring as changes are made to equipment. We are actively monitoring connections and engineers are still on site.

  • Over 100 customers are now back on. Services are still at risk and we are seeing dropouts whilst work continues

  • Work will begin shortly to reconnect customers one by one. The relevant changes have been made to the cabinet.

  • Service is now impacted. Updates to follow on progress

  • Work has commenced. Services at risk from now with the outage set to begin shortly.

  • Engineers are en route to the site and we are on track for a Maintenance start time of 10 pm. Updates to follow

    • 30th July 2023

    No incidents reported