InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

1st July 2023

No incidents reported

30th June 2023

No incidents reported

29th June 2023

No incidents reported

28th June 2023

No incidents reported

27th June 2023

No incidents reported

26th June 2023

Liverpool

We are investigating an outage in the Liverpool area affecting a number of of our buildings. We have just made the network operations team aware who are actively investigating this. Updates to follow

  • Services are restored however are still considered at risk until 6:00AM

  • They are working to restore services as soon as possible but they have advised their service window will continue until 27/06/2023 6:00AM and they consider services to be at risk for this duration

  • We have been informed that there has been damage to a fibre splice made during a routine inspection by a third party at the Liverpool Royal Exchange which services many of our properties. The service should not have been affected by this inspection. We are awaiting further information

    • 25th June 2023

    No incidents reported