All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

4th May 2023

No incidents reported

3rd May 2023

Liverpool Royal Exchange Liverpool

A maintenance window from one of our fibre providers has resulted in loss of service and has breached the timeframe. We are currently working to try and restore services as quickly as possible

  • Monitoring services

  • Services are now restoring.

  • UPDATE FROM FIBRE PROVIDER 03/05/2023 09.03 - Transmission works continue to over-run which is impacting services. Work is ongoing to restore. Additional hardware has been ordered with ETA of 9.00. 

    3rd party engineers are remotely connected to the node working on the issue.

    We have not received an update as yet to confirm hardware has arrived on site but we continue to push for this update and will provide further information as soon as we have it.

  • National fibre provider reporting faulty equipment. New equipment is due to arrive with them on-site at 9am. We will have more information shortly after 9am.

    • 2nd May 2023

    No incidents reported

    1st May 2023

    No incidents reported

    30th April 2023

    No incidents reported

    29th April 2023

    No incidents reported

    28th April 2023

    No incidents reported