Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational
Other Services
Customer Services
Operational
Fibre Networks
Lincolnshire
Operational
Staffordshire
Operational
Manchester
Operational
Liverpool
Operational
North Lincolnshire
Operational
Connectivity Services
OFNL FTTP
Operational
xDSL Broadband Services
Operational
Ethernet Services
Operational
Wireless Services
Operational
Network Services
DNS Services
Operational
Website
Operational
Database Services
Operational
Voice Services
Operational
Datacentres - London
London - Telehouse East
Operational
London - Telehouse West
Operational
London - Telehouse North
Operational
London - Equinix LD8
Operational
London - QiComm Tutis Point
Operational
Datacentres - North West
Liverpool - Royal Exchange
Operational
Manchester - MANOC 4
Operational
Past Incidents
23rd April 2023
No incidents reported
22nd April 2023
No incidents reported
21st April 2023
No incidents reported
20th April 2023
No incidents reported
19th April 2023
Manchester
We are currently investigating an outage across the Manchester area. This appears to be a hardware failure at the local data centre.
This is currently being investigated and a further update will be provided shortly
Issue resolved 19th April.
We are continuing to monitor services.
Equipment failure identified. Faulty PSU replaced. Services are restoring. Services considered very much at risk whilst we investigate further.
18th April 2023
LiverpoolLIverpool - Baltic and Norfolk Street Areas
Investigating reports of connected no internet error.
Openreach have now marked the Fibre fault as resolved. The issue was caused by a faulty cable inside the BT exchange.
Our Network Team will monitor services as they restore.
We have received a further update from Openreach to advise that they are continuing to investigate the Fibre fault. A further update is expected at 12:30pm.
Openreach engineers are now on site at their exchange.
Openreach Engineers have been allocated. We are awaiting further updates by 11am
Openreach has confirmed the fault. We are now awaiting engineer allocation with an update at 10am.
Preliminary tests with on-site operative indicate Openreach Fibre fault. Fault being raised with Openreach.
17th April 2023
ManchesterManchester - Printing Press
Residents in the Printing Press building are currently experiencing connectivity issues. This is being investigated by our Network Operations Team and a further update is expected shortly.
Service has now been restored.
We will continue to monitor for a short time.
The Fibre provider has now dispatched an engineer to site. The next update is anticipated at 14:40.
We await the fibre provider update as a fibre fault has been detected. We expect an update within 60 minutes.
